Carlisle Eden Mind welcomes your compliments, concerns and complaints. Gathering feedback from people not only helps us improve services or change things for the better, but it can also help improve communication and let people know when they do a good job.
You can raise compliments and concerns by:
- Writing to us at: 27 Spencer Street, Carlisle, CA1 1BE
- Visit our office or shops
- If you are a user of our services, our staff and volunteers should give you opportunities to provide feedback regularly.
How can you make a complaint?
We understand it often is not easy to make a complaint. However we would always encourage you to tell us what you think. That is the only way we can learn, develop and improve. There is a guide to making a complaint in our useful downloads section below. This explains how you can contact us if you need to make a complaint.
If you need further information about how to give us feedback please don’t hesitate to get in touch by using any of the methods shown above. We would love to hear from you.