Need Help Now?

If you need Urgent Help call 999

If you are in crisis and feel you or others may be in danger, you should:

Call 999
Call your GP (or if you are accessing their services, the crisis team or the CMHT) during office hours, although the waiting times for this may currently be longer than usual
Contact the Samaritans on 116 123 FREE phone or email jo@samaritans.org.uk. The Samaritans is a 24-hour crisis helpline (free for everyone).

What if it's an emergency?

There may be times when your friend or a family member needs to seek help more urgently, such as if they:

Have harmed themselves and need medical attention
Are having suicidal feelings, and feel they may act on them
Are putting themselves or someone else at immediate, serious risk of harm. In this case:If they are not safe by themselves right now – as long as you feel able to do so, you should stay with them and help them call 999 for an ambulance, or help them get to A&E. They may appreciate it if you can wait with them until they can see a doctor.

If they can keep themselves safe for a little while – you can get quick medical advice by calling NHS Direct on 111 (England) or 0845 46 47 (Wales), or you could help them make an emergency GP appointment to see a doctor soon. You can encourage them to call the Samaritans on 116 123 at any time of night or day to talk to someone. It may also be helpful to remove things that they could use to harm themselves, particularly if they have mentioned specific things they might use.

If you feel personally in danger right now, or that others are in immediate danger – you can dial 999 and ask for the police to help. You might feel worried about getting someone in trouble, but it’s important to put your own safety first.

At Mindline Cumbria we can offer you a listening ear.

Contact us during these hours:

12 pm to 11 pm Monday-Friday, 5 pm to 11 pm on Saturday-Sunday and Bank Holidays

Call 0300 561 0000

Via Webchat www.mindlinecumbria.org

Email us info@mindlinecumbria.org

Text ‘Mind’ to 81066 followed by your question

MindLine Cumbria

Available from 5pm -11pm, every night of the year

The Lighthouse, evening crisis support service offered by Carlisle Eden Mind is a calm, safe and comfortable place for people in Carlisle and Eden, to visit when they are experiencing a mental health crisis, feeling unsafe or finding it hard to cope.

Learn more

Services

Useful links and downloads

Shout - Text Shout to 85258

Text Shout to 85258

Shout is the UK’s free 24/7 text service for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help. They can help with urgent issues such as suicidal thoughts, abuse or assault, self-harm, bullying, relationship challenges.

Mind's Urgent Help Tool

Mind’s Urgent Help Tool

Mind’s Urgent Help tool is designed to help you understand and manage your situation, make clearer choices and understand your rights. Among the resources are tools to help you understand and make sense of your experiences, as well as tips for coping and stories from other people who have experienced mental health difficulties.

CALM (Campaign against Living Miserably)

Call the CALM helpline on 0800 58 58 58

The CALM national helpline is for men and is available to all men to talk about any issues they are feeling. Open 5 pm-midnight, 365 days a year.

Papyrus

Call the Papyrus Hopeline on 0800 068 4141 / text them on 07786 209697

Papyrus is a confidential Suicide Prevention Helpline for people up to the age of 35, who are worried about how they are feeling. They also provide guidance and support to anyone concerned about a young person.

Mind Infoline

Call the Mind Infoline on 0300 123 3393

The Mind infoline provides information on types of mental health problem, also where to get help, treatment, advice & advocacy. It is open from 9 am-6 pm Monday-Friday.

YoungMinds - Text YM to 85258

Text YM to 85258

YoungMinds is a Crisis Messenger, that offers free 24/7 support across the UK. If you are experiencing a mental health crisis young minds offer a wide range of support for young people in addition to guidance and signposting. All messages are answered by experienced clinical supervisors. Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.

Additionally, Young Minds have a Parents Helpline, which you can contact if you are worried about your child. You can speak to one of their experts on by calling 0808 802 5544 for free (Mon-Fri from 9.30 am to 4 pm).

NHS 111

Call NHS 111

NHS 111 can help if you have an urgent or non-urgent medical problem and you’re not sure what to do. This is a 24-hour national helpline providing health advice and information.

NHS Every Mind Matters

Every Mind Matters

The NHS Every Mind Matters website has expert advice and practical tips to help you look after your mental health and wellbeing.