The Lighthouse – Crisis Support in Carlisle and Eden
Open Every Night from 5 PM – 11 PM, 365 Days a Year
Mental health crises can be overwhelming, but you don’t have to face them alone. The Lighthouse, run by Carlisle Eden Mind, provides in-person, one-to-one crisis support for anyone struggling with their mental health in Carlisle and Eden.
What is Crisis Support?
A mental health crisis is serious, and reaching out for help is never a waste of time. Whether you’re feeling distressed, anxious, depressed, or unable to cope, we are here to support you. Mental health crises look different for everyone. You might be feeling overwhelmed, anxious, hopeless, or struggling with thoughts of self-harm or suicide. For others, a crisis could mean feeling emotionally numb, unable to cope, or just needing a safe place to be. Whatever you’re going through, your feelings are valid, and you deserve support.
How to Access The Lighthouse
To ensure everyone gets the support they need, The Lighthouse operates on an appointment-only basis. You can book a same-day appointment during our opening hours via Mindline Cumbria:
Call: 0300 561 0000
What We Can Offer?
Our trained staff offer:
A safe, non-judgmental space where you can talk openly
One-to-one, face-to-face, support to help you work through your feelings
Immediate coping strategies to manage distress
Personalised safety planning to help you stay safe
Links to ongoing mental health support for longer-term care, signposting to other services and acting as a gateway to access our services.
Getting some support when you need it most can make a huge difference in managing a mental health crisis. A listening ear, a conversation where you will be heard, or a simple gesture of care can help ground you during turbulent times, reminding you that you’re not alone. These acts of support can provide the strength and hope needed to take the first steps toward recovery, gradually building resilience and opening the door to further help.
At Carlisle Eden Mind’s Lighthouse, we believe that no one should have to face a mental health crisis alone. Our dedicated team is here to offer compassionate, understanding, and practical support to help you through difficult times.
Crisis Support From Carlisle Eden Mind – You Are Not Alone
If you’re struggling with your mental health, we are here to listen and help. Carlisle Eden Mind provide personalised one-to-one support, valuable information, and practical coping strategies to help you regain a sense of control. Our goal is to empower you with the tools and guidance you need to navigate challenging moments with strength and resilience.
Your Well-being Matters – We’re Here Whenever You Need Us
There’s no limit to how often you can seek support—if you need us, we’re here. Whether you’re feeling overwhelmed, struggling to cope, or just need a safe space, Carlisle Eden Mind’s Lighthouse is a place where you will be heard, valued, and supported.
For directions, appointment details, and additional information, please visit our contact page.
You don’t have to go through this alone. The Lighthouse is here to guide you with warmth, understanding, and hope—every night, all year round.
What if it's an emergency?
There may be times when your friend or a family member needs to seek help more urgently, such as if they:
- have harmed themselves and need medical attention
- are having suicidal feelings, and feel they may act on them
- are putting themselves or someone else at immediate, serious risk of harm.
In this case:
If they are not safe by themselves right now – as long as you feel able to do so, you should stay with them and help them call 999 for an ambulance, or help them get to A&E. They may appreciate it if you can wait with them until they can see a doctor.
If they can keep themselves safe for a little while – you can get quick medical advice by calling NHS Direct on 111 (England) or 0845 46 47 (Wales), or you could help them make an emergency GP appointment to see a doctor soon. You can encourage them to call the Samaritans on 116 123 at any time of night or day to talk to someone. It may also be helpful to remove things that they could use to harm themselves, particularly if they have mentioned specific things they might use.
If you feel personally in danger right now, or that others are in immediate danger – you can dial 999 and ask for the police to help. You might feel worried about getting someone in trouble, but it’s important to put your own safety first.
Who do we support?
The Lighthouse is here for any adult or older adult experiencing emotional distress or a mental health crisis. We understand that crises look different for everyone—whether you’re feeling overwhelmed, anxious, hopeless, struggling with thoughts of self-harm or suicide, or simply unable to cope.
Our service is for anyone who needs immediate support, regardless of your circumstances or background. You don’t need a diagnosis or to be under mental health services to reach out—if you’re struggling, we’re here for you.
What to Expect When You First Reach Out
When you contact us for the first time, we want to make the process as easy and reassuring as possible.
Here’s what will happen, we will:
Explain how our service works to ensure it’s the right fit for you.
Ask for some basic details your name, date of birth, and contact information.
Arrange an appointment at a time that suits you, usually on the same day.
Reaching out can feel like a big step, but you’re not alone—we’re here to support you every step of the way.
While we are a confidential service, there may be times when we need to share information to ensure your safety. If this happens, we will always discuss it with you first and explain any concerns or actions we may need to take.
Ongoing Support After Your Visit
We don’t just support you in the moment—we help you find the right next steps. We can connect you with:
Mindline Cumbria – Confidential emotional support via WebChat, text and telephone
You In Mind – Personalised mental health and wellbeing support
Signposting to other mental health services – Finding longer-term help that suits your needs
No crisis is too big or too small. If you’re struggling, reach out. You are not alone—we’re here for you every night, all year round.
Useful Information Links
The Lighthouse is part funded by grants from 
