The Lighthouse

Discover Support and Understanding at The Lighthouse – Crisis Support in Carlisle and Eden

OPEN 5PM – 11PM every night of the year!

In the midst of life’s challenges, The Lighthouse, operated by Carlisle Eden Mind, serves as a haven for those navigating a mental health crisis in Carlisle and Eden. We recognise the importance of having a secure and empathetic space during difficult times. The Lighthouse is your refuge, offering solace, guidance, and unwavering support.

If you or someone you know needs support, you can access The Lighthouse Cumbria in the following ways:

Call: 0300 561 0000

Email: info@mindlinecumbria.org

Text: Mind to 81066

Need Help Now?

Our Comprehensive Services:

At The Lighthouse, our committed team extends a helping hand through various means:

Crisis Support: We provide a comprehensive range of information, personalized support, and practical guidance to individuals experiencing mental health challenges. Our aim is to empower you to navigate through difficult times with resilience.
Community Support: We understand that mental health crises not only affect individuals directly but also impact those who care about them. Our services are open to anyone in the community supporting or concerned about someone facing mental health issues.

Your Well-being Matters: Feel free to visit The Lighthouse as often as you need. We emphasise that our service is designed to provide support when things feel overwhelming and you are in crisis. For detailed directions and additional information, please visit our contact page.

The Lighthouse is here to guide you through challenging times with compassion and understanding. You are not alone.

What if it's an emergency?

There may be times when your friend or a family member needs to seek help more urgently, such as if they:

have harmed themselves and need medical attention
are having suicidal feelings, and feel they may act on them
are putting themselves or someone else at immediate, serious risk of harm.

In this case:

If they are not safe by themselves right now – as long as you feel able to do so, you should stay with them and help them call 999 for an ambulance, or help them get to A&E. They may appreciate it if you can wait with them until they can see a doctor.

If they can keep themselves safe for a little while – you can get quick medical advice by calling NHS Direct on 111 (England) or 0845 46 47 (Wales), or you could help them make an emergency GP appointment to see a doctor soon. You can encourage them to call the Samaritans on 116 123 at any time of night or day to talk to someone. It may also be helpful to remove things that they could use to harm themselves, particularly if they have mentioned specific things they might use.

If you feel personally in danger right now, or that others are in immediate danger – you can dial 999 and ask for the police to help. You might feel worried about getting someone in trouble, but it’s important to put your own safety first.

Need to talk? Contact MindLine Cumbria

At the lighthouse we can offer you:

At the Lighthouse you can talk to one of our crisis support workers – time to be listened to or to explore together ways to feel safe and strategies to help you cope with your crisis. Some people simply use The Lighthouse as a calm and safe place to have some time out, a sanctuary while the feelings pass. Others find support through talking to people in a similar situation as them.

What to Expect at The Lighthouse:

Your well-being is our priority, and at The Lighthouse, you can expect:

Crisis Support Workers: Our compassionate team of crisis support workers is here to provide a listening ear, offering a safe and confidential space. Together, we explore coping strategies and work towards finding solutions for your crisis.
Safe and Non-Judgmental Environment: We foster an atmosphere of warmth and understanding, free from judgment. Your experiences are valid, and we are here to support you without bias.
Informative Resources: Gain insights into mental health and discover additional avenues of support. Education is a key component of our services, empowering you with knowledge to navigate your journey.

Visiting The Lighthouse

Navigating mental health crises can be challenging, and we strive to make seeking support as straightforward as possible:

Location: Situated in the heart of Carlisle City Centre, near bus and train stations, our location is easily accessible.
Operating Hours: The Lighthouse is open every night from 5 pm to 11 pm, including bank holidays when other services may be closed.
Appointment-Based Visits: We understand the importance of timely support. Visits to The Lighthouse are by appointment only, ensuring personalised attention and care. Call: 0300 561 0000 to make an appointment

You in Mind - Our Day Time Crisis Service

“It has such a nicer feel to it than a clinical room with tables and chairs. The second you walk in it feels like being at home and it immediately makes you feel more relaxed and less like you’re being judged/evaluated”

“It's so nice to have found somewhere where I can get away for an hour, feel listened to and get things off my chest because I don’t have anywhere else to go.”

“If I didn’t have the Lighthouse, I wouldn’t have anyone to talk to. I can't talk to my friends or family”

"It feels like such a safe space, it calms me down the minute I walk in and sit down"

"I used to call the Crisis Team a lot but you guys have more time to listen to me so I prefer to call you now"

"If it wasn't for the LH, I would have ended my life by now"

"I don't like to bother people but I never feel like that with Lighthouse, I always feel so welcome

Support The Lighthouse by collecting one of our keyring’s or sharing it with someone as a gift. Beautifully created and crafted by Tara a member of our team here at Carlisle Eden Mind. If you like to purchase a keyring please contact us

The Lighthouse is part funded by grants from

View our other services

Useful Information Links

Information and Support

Crisis Support and Services by Mind

Crisis Support and Services

MindLine Cumbria

For mental health guidance, support and resources

www.mindlinecumbria.org

Helping someone else with a mental health problem

Mind A-Z of mental health

A-Z of mental health from Mind

What if it's an emergency?

At the lighthouse we can offer you:

The Lighthouse is part funded by grants from

Useful Information Links

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